Home Furnishing Building Materials "warranty" in the tricky

With various home building materials and decoration companies for after-sales attention and service upgrades, extended warranty, 10-year warranty, life-long maintenance and other services occupy the brand's billboards. However, in the actual purchase, the warranty time varies from brand to brand; the products of the same category and the after-sales service of each company are also different. Faced with this phenomenon, consumers cannot clearly understand consumption, and their rights and interests cannot be seen at a glance.

Torture 1: Why is the shelf life of building materials different from the warranty period?

Recently, the reporter visited several major stores and learned that after-sales quality of building materials products is slightly different. Quality after-sales service is divided into several situations: First, only the warranty period, for example, some brands call the warranty period of one year; second, only the warranty period, such as Some brands have a fifteen-year warranty; there are also two services that provide warranty and warranty period, such as one-year warranty and 15-year warranty. In this regard, the industry sources, consumers want to understand the brand after-sales service more clearly, we should figure out the difference between the warranty period and shelf life, do not just look at the length of time behind, not to see the end is to ensure the quality of the warranty or maintenance. According to Wang Qingqiang, Marketing Director of St. Vincent Flooring Beijing Branch, the warranty period is within this range of quality problems, guaranteed repairs, and no charge, and the shelf life is generally based on the use of the product characteristics and materials, in the warranty period, there is Special person responsible for maintenance requires a fee. In terms of icons, the one-year warranty is stipulated. The shelf life is slightly different depending on the time of the product's material. During the one-year warranty period, any problems with the product will not be subject to labor costs. However, during the warranty period, it will exceed the warranty period. If there is a problem that requires repair, the labor fee and the corresponding material fee will be charged.

Torture 2: Home warranty should not be extended

In the home-improvement market, the shelf life of companies varies greatly, and the warranty period for brand decoration companies ranges from 2 to 10 years. According to some readers, home improvement problems often appear three to five years after the completion of the renovation project. It is very likely that the quality problems will appear after the warranty period, which will incur some costs. In a community forum, Wang ** told reporters that the renovation project that cost ten thousand yuan, unlike small items, the warranty period of one to two years and the value of the product also match, if more than ten thousand products, warranty The time is also two or three years, this can not be justified, then, the home improvement warranty should not be extended? According to the relevant provisions of China's residential decoration and decoration management, the minimum warranty period of the decoration project is two years, and the waterproof project is five years. Xu Guozhong, general manager of Million Homeland Management Co., Ltd. believes that after two tests of spring, summer, autumn and winter, the quality of home improvement projects is sufficient. Some home furnishing companies believe that the fitting-out after-sales standard has been implemented according to the national standards. It is also possible to improve the service quality through such services as door-to-door care, so as to narrow the relationship with customers and find problems in a timely manner. Yan Fang, director of the Boloni Group Customer Service Department, introduced that in order to improve the quality of after-sales service, in addition to doing a good job in the use of main materials and construction technology, it can also be used to check the quality of renovation projects on a regular basis, not necessarily to extend the warranty period. .

Torture 3: Extended warranty should not be charged

In the warranty period service of home building materials products, there is also a phenomenon of increasing the cost and extending the warranty period. An industry source stated that constantly providing product processes and updating the configuration of main materials are necessary ways to ensure product quality, but this will directly lead to increased costs. Because of the problems in furniture and building materials products, in addition to the quality of the products themselves, the use and maintenance have a direct impact on their quality and longevity. Wu Ying, deputy director of realism and decoration marketing, said that participating in the "Good Neighbor Plan" to extend the warranty period and increase a small amount of fees is really helpless. In order to do this service, the company must pay more for manpower and materials. cost. However, on the other hand, extending the warranty period is also a sign of confidence in its own products.

When consumers select branded home building materials products, they first rely on the trust in the brand and product quality. This is also the advantage of big brands. Second, the brand home improvement is also chosen to enjoy the high quality services it brings. Yao Gang, deputy general manager of Europa Kitchen Cabinets Beijing Branch, introduced that companies that perform better than national standards do a good job of self-confidence in their own quality, but more service costs should be obtained through management and brand operations rather than adding On consumers. Xu Guozhong believes that extending the warranty period is an approach for companies to continue their quality services. These should be included in the entire service process. However, this is also a voluntary choice of consumers. The initiative depends on the consumers themselves. In addition, if you want to promote the development of the industry faster, companies should boldly improve the quality of service and actively accept public supervision.