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Buy furniture online, easy to install and tiring after sales
With the rapid growth of e-commerce, online shopping has become a common way for people to buy everything from small items like pens to big ones like home appliances and furniture. In recent interviews, many young people showed strong interest in buying furniture online. While the prices are often lower than those in physical stores, there are still challenges such as delivery, installation, and after-sales service. Many older citizens express concerns about this trend. Mr. Wang, a furniture business owner in Lacey, explained that buying furniture online is quite different from shopping in a store. You can't see the real product before purchasing, and some items may have poor quality or outdated manufacturing techniques.
One major issue with online furniture is the lack of post-purchase support. Unlike physical stores that offer free delivery and installation, many online sellers only provide assembly instructions, leaving customers to handle everything themselves. This can be time-consuming and frustrating. For example, Mr. Zhu, who lives in Jintian Garden, bought a coffee table and TV cabinet online for over 3,000 yuan—cheaper than in stores—but had to move them up himself and assemble them without professional help. Although he saved money, the process was exhausting and inconvenient compared to buying from a physical store.
When shopping online, it’s important to choose a reliable platform. Mr. Zhu emphasized the importance of selecting well-known sites with third-party payment systems for added security. He also advised looking for stores with high credibility and positive customer reviews. Additionally, he suggested visiting physical stores if possible, to get a better sense of the product before making a purchase.
Mr. Wang also highlighted the need for clear communication with sellers regarding returns, warranty policies, and problem resolution. Keeping chat records is essential for protecting consumer rights. Before purchasing, he recommended trying to view samples or models in person, checking details like color, material, craftsmanship, and environmental performance to make an informed decision.
Some types of furniture are not ideal for online shopping due to their size, fragility, or complexity. Items like glassware, ceramics, tiles, and large furniture such as wardrobes can be difficult to transport safely. If packaging isn’t sufficient, damage during shipping is likely, which can lead to disputes and difficulties in resolving issues. Additionally, bulky items often come with high shipping costs and are challenging to return or replace, making them less suitable for online purchases.