Miss Gao from Nancheng called: in April, she bought a sofa in Meicheng Mingxin Home Furnishing Store, which cost nearly 5,000 yuan. At that time, the salesperson told me to guarantee the quality, but it took many places to peel off in less than half a year, and I wanted to change it. The merchants also disagreed and were very angry. Xu Yanchun, a reporter from the Dongguan Times, reported on the front line: "You see this is still a new sofa. It's already like this." At Ms. Gao's house, the reporter saw that Ms. Gao's beige sofa was bought, and there were many places where the cushions were peeling and there were stars. Little damage. Why does the customer's leather sofa fall off Ms. Gao said that the sofa was bought on April 2 because she returned to her hometown. She only used the new sofa when she moved to her new home in May. "The real use time is less than four months." Miss Gao told reporters that when she bought the sofa at that time, the salesperson in the store told her that the material he bought was a leather sofa with reliable quality, and the store promised a free warranty for one year, but the sofa had problems in such a short time. The lady suspected that there was a problem with the quality of this sofa. "I doubt if this is genuine leather. Also, the quality of this sofa is not up to standard. I want the store to give me a new one, but they rejected it." The home store can be sent to the manufacturer for free warranty The reporter and Miss Gao came to Meixin Mingjia (Nancheng Store). A supervisor named Chen in the store received Miss Gao. Director Chen said that the sales of this sofa bought by Ms. Gao are very good, and there is rarely a similar situation. The problem of Ms. Gao ’s sofa is unclear. The specific reason is unclear. "We also have to ask the manufacturer, because the production process and procedures are The manufacturer makes. " For Miss Gao questioning whether the sofa is genuine leather, Director Chen said that it can be guaranteed to be genuine leather, but the leather is also divided into several grades. The sofa that Miss Gao bought is two-layer leather. "Two-layer leather is not as good as the first-layer leather." Director Chen said that according to the store's regulations, Ms. Gao's sofa has been bought for several months and she does not accept returns or exchanges. She can only help her send the sand to the manufacturer for repair. Ms. Gao asked, if the merchant can guarantee that the repaired sofa will no longer have quality problems within half a year, Director Chen said, "There will be no problems, if there are problems, we will repair them for free within one year." However, the store refused to set up a document to guarantee the quality of the sofa. Ms. Gao expressed dissatisfaction with the processing result. After the consumer exchange expires, the warranty period can only be guaranteed The reporter consulted Deng Guoping, Secretary General of the Dongguan Consumer Council on this matter. Deng Guoping said that according to the "Three Guarantees Law", the product will be returned within seven days after purchase and replaced within 15 days. Ms. Gao's sofa has passed this deadline, only Can be guaranteed in accordance with the one-year warranty prescribed by the store. If Miss Gao believes that the sofa is not genuine leather, or questions about the quality of the sofa are unqualified, you need to provide evidence, if there is evidence, you can sue the merchant for fraud, and if you have difficulty in providing evidence, you can also report it to the Consumer Council.
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