It is difficult to return custom-made furniture

 

There are more and more customized furniture on the market, but there are more and more problems. Because of the lack of the designer's level, the difference between the physical and the renderings, the long-term delivery, the inadequate installation, and the non-return, etc., criticism also makes consumers discouraged from custom furniture.

 

Minglin Triumph modern solid wood dining table and chairs

 

Returned goods are difficult

 

Merchants said that the problem of customized furniture is that they do not want to change it for consumers, but if they return the customized furniture, it will be of little use. Customized furniture is tailor-made according to the special needs of consumers. Some consumers like this one, while others may not like it. Even if they change hands and then sell it, it is not easy to sell. So if there is a refund or replacement, I would rather say to repair first, and if it can be repaired, everything will be fine; if the repair is not good, then the price will be "balanced" according to the contract. As a merchant, it is also necessary to consider the large losses caused by the "second sale". If there are clear legal provisions that protect the interests of both consumers and merchants, it is actually a feasible way.

 

Unreasonable

 

Merchants passed the "drilling loopholes in the law" and did not refund or exchange without taking advantage of express regulations. But in fact, as consumers, they are somewhat familiar with some legal common sense. The "Consumer Rights Protection Law" clearly stipulates that if there are any quality problems with the product during the three-guarantee period, the merchant is obliged to perform repairs, replacements, and returns. Of course, consumers also said that when customizing furniture, they should listen more and see more, including sorting out the materials, colors and sizes of furniture. In addition, consumers also agree that it is particularly important to choose a merchant with high credibility and quality assurance. After all, the consequences of coveting small and cheap ones may encounter "non-refundable".

 

Before customization

 

To avoid disputes afterwards, you must pay attention to the importance of the contract before customizing furniture in detail. Most people will encounter a clear statement when signing a contract when customizing furniture: custom furniture, no refund or exchange. Even some furniture brand manufacturers will require consumers to pay more than 50% of the purchase price in advance. Therefore, when signing the contract, try to specify the content of the custom furniture as much as possible, including not only the plates and area used for customization, but also the size, material, price, approximate delivery time, and whether the product can be returned or exchanged. If you really encounter a situation where the goods are out of order, there are also contracts to protect rights.

 

After customization

 

The three key points in the acceptance process are particularly important in order to avoid future troubles of "no refund and no exchange".

 

Take a look at the appearance: When inspecting the goods, first check the quality of the furniture's appearance. The focus should be on whether the paint film on the surface is smooth; the second is to see whether the decorative panel has color differences and the pattern is consistent; finally, check whether the surface of the artificial board component is smooth and whether there are details such as debonding of the edge banding.

 

Second, look at the structure: pay attention to check whether the structure of the furniture is reasonable and whether the frame is firm. A simple way is to gently push the furniture by hand. If there is obvious shaking or creaking noise, then 80% of the structure is not strong.

 

Three look at the combination part: evaluate whether the furniture work is meticulous, as can be seen from the combination part. For example, each connection point covers whether the connection points of horizontal and vertical are tight without gaps. If it is a wardrobe, it is necessary to consider whether the drawer and cabinet door can be opened and closed flexibly; the glass door is to be considered for scratches and ballast. (Editor: Peter)

 

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